REFUNDS & EXCHANGES
Important Things for our Customers to Consider while Ordering from us.
Shoptiludrop is an online store distributing items at the best price.
All descriptions, images, sizing and other product specifications you find on our site is as provided by the suppliers/manufacturers.
Slight variations in size or colour (industry standard of 4%) are possible as products are manufactured in different batches. Such variations in products are widely accepted and it cannot be stated as a reason to request for refund or exchange of any product.
Returns or exchanges are valid only on items that have manufacturing defects or are faulty.
No refunds or exchanges are entertained for incorrect choice of products or change of mind. Please double-check the contents of the cart before finalizing the order.
This policy of no refunds and exchanges is as per the policy guided by Fair Trading.
If you find that the product you received is faulty or has a manufacturing defect, please notify us immediately by sending us an email from our Contact us page (link) within 7 days of receiving the order.
Please include as much information and pictures of the faulty product so that we can take it up with the supplier and will endeavor to respond to you with 2 business days of receiving your email.
To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund, or credit.
Refund generally takes up to 3-5 working days to process and will notify you once the refund has been processed. However, please allow an additional 5-7 working days on top for your financial institution to process it.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.